# **MyMove**

A **MyMove** account helps you search for your next home and helps you stay up to date with all aspects of your sale, let purchase and tenancy, including notifications about your property directly to your mobile.

**[**Log in to MyMove**](/page/229)**

## Explore **MyMove**

Learn about the benefits of having a your **MyMove** account

[Watch video](https://vimeo.com/1062357635)

## Who is **MyMove** for?

### Landlords

All your rental information in one place 24/7, online or in the app

[Find out more](/about-my-move/landlords)

### Sellers

Providing instant online access to information about your sale

[Find out more](/about-my-move/sellers)

### Tenants

Easy access to all the latest information about your tenancy.

[Find out more](/about-my-move/tenants)

### Buyers

Set up alerts, see booked viewings and monitor your offers online

[Find out more](/about-my-move/buyers)

## Get the **MyMove** app

Property updates on your mobile

All Your Move customers can stay up to date with every aspect of your sale, let, purchase and tenancy. Introducing the **MyMove** app where customers can get notifications about your property journey directly to your mobile.

![MyMove ](https://www.your-move.co.uk/uploads/asset_image/2_5418.jpg?v=240131)

## Access the Your Move app

All Your Move customers can stay up to date with every aspect of your sale, let, purchase and tenancy with the MyMove app and get notifications about your property journey directly to your mobile.

**Updates at your fingertips**
Keep up to date with every aspect of your house sale, let, purchase or tenancy

**Get Notifications**
Customers can get notifications about your property directly to your mobile.

**Conveyancing in one place**
Our buyers and sellers using [HomeFast](https://www.homefast.co.uk/) will see all conveyancing updates in the same place.

**Viewing feedback**
See upcoming and previous viewings including any viewing feedback.

**Performance Stats**
See how your property is performing with stats on [your-move.co.uk](http://your-move.co.uk/) and property portals.

**Landlord Services**
Our landlords can see tenancies and get notifications when a statement is available.

## MyMove App FAQs

## MyMove

### I have forgotten my password, what do I do?

Simply visit **MyMove** and click on the **[Forgotten Password](/page/232)** link on the dropdown. You can then request a link to reset your password.

If you’re still having issues logging in then you can click on **[Still having trouble logging in](/page/1742)** and you can complete the form, detailing the issue and one of the team will come back to you within 5 working days.

You do need to use the email address you used to register with Your Move

### Is there a Your Move app?

There is a website based app, which means it can only be installed through your account. You won’t find it in the App Store or Google Play. When you login to your MyMove account and follow the steps to complete your account, one of those steps is “Install app”. Then follow your device prompts.
You can also [watch this how to install video](https://vimeo.com/1062358797).

If your device uses FaceID, this can be enabled once the app is installed.

### Is the MyMove app free?

Yes, the MyMove app is free to install and use.

### Why can’t I find the MyMove app in the App Store or Google Play?

It does not appear in the app store or Google Play because it is a website based app, not a traditional app. After you have logged into your account on your phone and installed the app through your account area, the MyMove app appears on your device home screen and behaves like any other app.

Facial recognition can be set up and notifications can be received and customised.

### Is the MyMove app available for my device (iOS, Android, Windows, etc.)? Can I access the app on multiple devices?

Yes it is and you can install the app on a phone, tablet or computer.