# **LandlordPortal Instant online access to information about your rental property 24/7 direct to your mobile [Log in to MyMove](/page/229) [Book a rental valuation](/landlords/rental-valuation) ## Your property at your fingertips All your property rental information in one place 24/7 The **LandlordPortal** in your **MyMove** account will save you time accessing tenancy information, statements, contacting the right team and more. ![Your property at your fingertips](https://www.your-move.co.uk/uploads/asset_image/2_5437.png?v=134969) ![View income and expenditure](https://www.your-move.co.uk/uploads/asset_image/2_5539.png?v=47098) ## View income and expenditure Download or view your transactions and bank payments The **LandlordPortal** enables you to see all the transactions against the property as well bank payments made so you can keep track of your income and expenditure ## Easy access Download or view your monthly statements The **LandlordPortal** gives you quick and easy access to your monthly statements. Making it easy for you to access all the information you need for your Self Assessment. ![Easy access](https://www.your-move.co.uk/uploads/asset_image/2_5438.png?v=52989) ![New tenant? No problem](https://www.your-move.co.uk/uploads/asset_image/2_5439.png?v=52183) ## New tenant? No problem See your new tenant check in progress Stay on target when you have a new tenant - the **LandlordPortal** will enable you to see the progress and status of the check in. ## Simplified maintenance Peace of mind maintenance tracking Our **LandlordPortal** gives instant access to track repairs on your rental property in your **MyMove** account, or in the app. ![Simplified maintenance](https://www.your-move.co.uk/uploads/asset_image/2_5440.png?v=47713) ![Reach the right team. All online](https://www.your-move.co.uk/uploads/asset_image/2_5441.png?v=26488) ## Reach the right team. All online Quick, easy and extensive query resolution The **LandlordPortal** will quickly guide you to the right team, whatever your query. ## Checking out? You'll never lose details of previous tenancies The **LandlordPortal** will track the check-out process all the way through and allow you to easily access past tenancies with a single click. ![Checking out?](https://www.your-move.co.uk/uploads/asset_image/2_5442.png?v=50434) ## Frequently asked questions about the **LandlordPortal** ## LandlordPortal ### How do I access the Landlord Portal? The **LandlordPortal** is now integrated into **MyMove**, which gives you online access to all your property information whether you are a seller, buyer, landlord or tenant. To access your **LandlordPortal** visit **[my-move/login](/page/229)** ### Where do I get my login details? If you are a new customer, you will automatically receive an email with instructions on how to login. If you are an existing customer, you already have a **MyMove** account, so you can login to that in the usual way and the **LandlordPortal** will be available to you. If you haven’t ever used your **MyMove** account, or are unsure whether you have an active **MyMove** account, go to **[my-move/forgotten](/page/232)** and select *forgotten password* and we will send you a link to reset your password and you can set up an account. In all cases, please make sure you use the email address you have given to your Your Move branch when registering. ### I have forgotten my password, what do I do? Simply visit **MyMove** and click on the **[Forgotten Password](/page/232)** link on the dropdown. You can then request a link to reset your password. If you’re still having issues logging in then you can click on **[Still having trouble logging in](/page/1742)** and you can complete the form, detailing the issue and one of the team will come back to you within 5 working days. You do need to use the email address you used to register with Your Move ### Is there an app? The **LandlordPortal** is not an app but it does function in a similar way to an app. It has been developed specifically for mobile phones. If you save to your mobile home screen, you’ll be able to click on the icon and login as you would an app. ### How to save to your mobile phone home screen 1. Go to the Your Move website 2. Tap the “Share” button 3. Scroll down and tap “Add to Home Screen” ​ 4. This gives you a home screen icon that looks just like app icons If you access the **LandlordPortal** via a desktop device, don’t forget to bookmark the page so you can easily find it next time. ### Can I get statements, how and where from? You can access statements from the **LandlordPortal**. Simply select Statements from the dashboard and you can view your statements. You can also download statements as a pdf. ### Will I also get paper statements? It is our intention, over time, to phase out paper statements wherever possible. ### Why does the Landlord Portal have to have 2FA (2 Factor Authentication)? Keeping customer information and data is important to us. Two-factor authentication adds an additional layer of security to the authentication process by making it harder for hackers to gain access to a person's devices or online accounts because, even if the victim's password is hacked, a password alone is not enough to pass the authentication check. Matters relating to property ownership are particularly attractive to hackers. ### Will the Landlord Portal help me contact the right department quickly? There is an extensive contact us section which is designed to make sure your query gets to the right department and is dealt with promptly. You simply select the *Contact Us* section from the dashboard, select the query you have from the dropdown and your request will be sent to the correct department. ### Is the Landlord Portal available to Tenant Find landlords The **LandlordPortal** will be of the most benefit to our LetComplete and LetEssentials landlords. As we only introduce tenants to LetBasic landlords, the majority of the data within the **LandlordPortal** involves areas in the letting process that we don’t handle e.g. checking in process, statements etc. If you are interested in upgrading your service with us to either LetComplete or LetEssentials you can discuss with your local branch.