Huge congratulations go to our Lettings Manager in Plymouth Helen Somauroo who this week celebrates 20 years working for Your Move. We spoke to Helen about her experience over the last two decades.
Hi Helen. Congratulations on the 20 year milestone! I bet those years feel like they’ve passed quickly...?
Absolutely. 20 years have literally flown by and I've had a blast! I’ve worked hard in both sales and lettings, but it’s been very rewarding. I’m proud to say I have housed thousands of families and after all this time I still bound into work full of energy and enthusiasm. I have made great friendships along the way, surrounding myself with a team who share my passion and drive.
What’s the biggest change you’ve seen?
When I started 20 years ago there were no mobile phones or emails. All business was literally conducted either face to face or via landline. This personal touch has carried me through my career with Your Move. I always tell my team: 'It's good to talk!' so pick up the phone, talk and build rapport.
Those connections must be so rewarding.
Yes! A personal, professional approach is the corner-stone of excellent customer service. Those relationships you build bring clients back to you over and over again. The wow moments come when customers are truly grateful for the help they’ve received. 20 years on this still makes it all so worthwhile. When I or my team go above and beyond, it makes me well up with emotion. It’s very rewarding, and motivates me daily.
What have been the highlights of your career with Your Move?
It was thrilling to win Letting Negotiator of the Year at the Property Awards For Women. This national awards ceremony, hosted at Wembley, highlighted the best of women in the property industry. I also managed the letting team in Plymouth who won an ESTA - a coveted award at the most prestigious awards ceremony in property. This was actually voted for by our customers which made winning extra special!
Thanks for talking to us Helen. It sounds like it’s been a packed 20 years?
It has! I am truly grateful to work for such a fantastic company and regard myself very lucky indeed.