Safe Property Agent Unaccompanied Viewings

For Property Owners / Occupiers and Viewers

Introduction

You will know that visiting properties is an inherent part of our service. For the majority of our contact with customers and clients we will make sure that as much as possible is conducted using digital tools and virtual meetings but it is unlikely that a sale or let will be agreed without at least 1 visit to the property in question. Therefore, we will only arrange property visits when there is a strong interest in proceeding.

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Our objective

Whilst we want to continue to provide our usual high levels of personal service in the future, this cannot be delivered in a post-Covid 19 environment without some key changes to the way that we operate. The main outcome is to ensure that we protect our colleagues and customers in equal measure.

Preventing Transmission Summary

We have reviewed our processes and made a number of changes to that way that we operate to ensure we keep customers safe. If you feel that you are not able to meet any of these key points please let our team know as soon as possible.

THIS FOLLOWING GUIDANCE IS FOR OWNERS AND OCCUPANTS WHO WILL BE MEETING CUSTOMERS WHO HAVE ARRANGED TO VIEW A PROPERTY UNACCOMPANIED

FROM TIME TO TIME THERE MAY BE SOME TEMPORARY LOCAL AREA RESTRICTIONS THAT WILL NEED TO BE OBSERVED IN ADDITION TO THESE GUIDELINES

  • If there have been any changes to anyone’s health status which would affect our ability to proceed with the appointment safely please let us know as soon as possible.
  • Although the government’s position on social distancing has been relaxed, it is our internal policy to continue to socially distance at 2m+ to keep our agents and customers safe.
  • We ask that members of the public and occupiers wear a suitable face covering during the appointment, unless they are exempt from this requirement
  • Where possible, we ask that all lights are switched on and doors opened. Commonly touched surfaces must be cleaned in advance and after the appointment using domestic cleaning agents
  • Everyone should wash/sanitise their hands before and after the appointment
  • Any discussions should be held in a well ventilated area
  • If you require a copy of the Covid Secure risk assessment we have completed for property visits, please contact the branch
  • Please advise us if you have any concerns, or personal restrictions, which would make adherence to the standards noted above challenging.
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