We have carried out a risk assessment to identify the most appropriate ways to keep employees and customers safe. This means, if you want to come into branch, you need to make an appointment, by phone, in advance.
The thatched cottage, picture postcard Duston branch, is instantly recognisable to passers-by. Situated in the heart of Duston village on the main road, there is free customer parking to the rear. Bus services are frequent and the nearest stop is just outside the front of the branch. The train station is a brisk 15/20 minute walk away. The branch covers the whole of Northampton and neighbouring villages but specialises in the central areas and to the west of the town centre including St James, Spencer, Dallington, Kings Heath, Upton, St Giles Park and St Crispins.
Your Move Hobin Roberts offers a unique blend of experience and energy to ensure the moving process is pleasurable and hassle free. Fully trained, full time staff deal with our customer’s every need and are supported by specialist key members whose knowledge is second to none. Membership of the Property Ombudsman ensures that a high standard of service and advice is maintained. What really sets us apart from other companies is our proactive approach and a determination to get the job done and help people move. We appreciate this can be very stressful and pride ourselves on being able to help our customers to navigate the process effectively. We are a passionate, independently owned business who are in touch with our local market place and in addition have the support of a network of connected Your Move branches across the UK. Therefore our customers get the best of both worlds as we are big locally and the biggest nationally.
We tailor our service to suit the Seller’s needs. This can range from unsurpassable advertising and exposure on the website and access to major portal websites including Rightmove and Zoopla. Alternatively, we offer low key or discreet marketing for those seeking confidentiality and wanting to move at a slower pace. Key to our success is that we work with all of our Sellers and develop a marketing plan that works for them.
Our service levels are bespoke and can be adjusted to accommodate feedback as required and we can respond via email, telephone and of course face to face. We can introduce Sellers to Financial Consultants, Solicitors, Surveyors, Energy Performance Assessors and general tradesmen, to enable a trouble free transaction. Sellers can track the sale of their property using an individual online “My Move” account.
When registered with Your Move Hobin Roberts Buyers are able to access all available properties, including those where Sellers have elected for discreet marketing and therefore may not be visible on the general property websites.
Registration with the local branch will also ensure that Buyers are informed of any new properties coming to the market. We encourage Buyers to work with us and we will advertise their specific requirements and try to source the right home for them. Information is key and we are able to supply advice on mortgages via our in-house Financial Consultants and provide an understanding of the whole buying process via our fully trained Staff and contacts with local Solicitors. When a sale has been agreed we liaise with all parties including Surveyors, Solicitors and other agents to ensure the transaction proceeds as smoothly as possible.
Your Move Hobin Roberts understands that quality of Tenant and speed of let are important factors when Landlords choose an agent. As we are members of ARLA, the Association of Residential Lettings Agents, you can rely on our experience and knowledge of the lettings market and this membership ensures we keep up to date with relevant and new legislation. Landlord’s money is secured through the protection bonding scheme.
We offer bespoke services ranging from Tenant find only to rent collection and fully managed. Staff in the Duston branch are trained and competent with the lettings process and are supported by a specialist team to make sure the highest service levels are maintained. We are experienced in managing and taking over large portfolios as well as giving expert advice to first time Landlords.
Our staff and Financial Consultants are also able to assist and sense check any potential investment or purchase even where Your Move Hobin Roberts are not directly involved in the transaction. Having our own Property Management Team allows us to deal with any issues that may arise quickly and efficiently. Landlords can have their own individual Your Move account so they can access all information relating to their property online. This includes property history, statements, accounts, updates and provision to make payments or communicate with us.
Registered Tenants are pro-actively contacted and updated on all of the latest available properties. The Your Move Hobin Roberts team work hard to match Tenant’s requirements and timescales and help them navigate what can be a tricky process. The application stage can be completed online or in the branch, depending on the Tenant’s preference, and regular updates are provided. Our Property Management Team are able to deal with any concerns that may arise.
We are members of ARLA, the Association of Residential Lettings Agents. Tenants can have their own individual Your Move account which enables them to have access to matters relating to their property. It also allows them to make any payments or communicate with us online.
Talk to Your Move, the agent you can trust