A smooth move in helps tenants feel settled from the beginning and can create a stronger relationship throughout the tenancy.
Your Move helps landlords make the process simpler by coordinating the key details, providing useful information and supporting tenants from the moment they collect the keys.
Providing clear information
A tenant welcome pack can bring together the practical information tenants need, including:
- Landlord or property manager contact details
- How to report repairs
- Emergency contact information
- Heating and appliance instructions
- Meter and utility details
- Bin collection arrangements
- Parking information
- Guidance for communal areas
- Check in and inventory information
Your Move can help ensure this information is clear, accurate and specific to the property.
Helping tenants settle in
Moving into a new home involves learning how everything works. Tenants may need to know where the stopcock is, how to operate the heating or who to contact if something goes wrong.
Providing this information at the start can reduce avoidable questions and help tenants feel more confident in their new home.
Supporting communication
Clear communication is important throughout a tenancy. Your Move gives tenants a reliable point of contact and helps direct enquiries to the right person.
Our teams can support communication between landlords, tenants and contractors, helping make repairs and everyday issues easier to manage.
Keeping information up to date
A welcome pack should be reviewed whenever property details, contact information, contractors or building arrangements change.
Your Move can help keep essential information organised, so landlords can feel confident that tenants have access to the guidance they need.
Making repairs easier to manage
When tenants know how to report a problem, issues can be identified and dealt with more efficiently.
Depending on the service selected, Your Move can help arrange access, coordinate contractors and keep landlords informed about maintenance at the property.
How Your Move can help
Managing a new tenancy involves more than handing over the keys. Your Move can support landlords with tenant communication, repairs, property management and the practical details that help a tenancy run smoothly.
Speak to your local Your Move branch to find out how we can make tenant move ins easier for you.
This article is intended as general guidance. Landlord responsibilities and regulations may vary across England, Wales, Scotland and Northern Ireland.
Your Move Emarketing Executive
