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Your Move is a UK estate agency with a national network of nearly 300 branches. In every branch we have local property experts to help you buy, sell, rent or let out your property.
I am writing to express my appreciation of one of your staff members.
My husband and I have just bought and moved into a property in Folkestone. The sale was looked after by the manager of Your Move Folkestone, Shelley Marshall who has provided us with the kind of service we all hope for but sadly rarely receive.
She was professional, friendly and straightforward in her communication. As I'm sure you're aware, moving house is one of the major stressful events, and throughout Shelley was on hand to answer questions and assist us. Our sale was complicated by the vendor being seriously ill, Shelley was excellent at liaising with our vendor's solicitor. On the move day we were stuck on the motorway, with the removal lorry waiting for us. Shelley arranged for the keys to be taken to the house so unloading could happen. I found her a great support and felt she went above and beyond to ensure the sale went through. Shelley is a great asset to your firm and I will be recommending Your Move Folkestone.