Called to book at viewing on a property in bd6, I told the lady we wouldnt need to view as we have a friend living in the same kinda property, could we apply. I totally understand the policy is the tenant must view! So when I asked for anything after 2.30 due to work commitments, she offered 12.45 today! I told her we couldn't do that time because I was at work! Her response was well that's all we have and can't be expected to travel to Bradford for 1 viewing and wouldn't offer any other. Obviously when they were selling the service to the landlord I bet they didn't say that! Disgusting response from the member of staff and think she needs re training in customer service. 🙄 Edited.... I would just like to say a big thank you to James the manager of the branch for the service he provided today. Edited 05/07/2022. although my first experience with Reeds Rains wasn't very good, the service I have received now has been amazing thanks to Mathew and James definitely went above and beyond for us we are now settled in our new home. Thank you
Stacey Birkett
May 9, 2022
