What is Client Money Protection (CMP)?

The Client Money Protection (CMP) Scheme provides compensation for landlords and tenants when agents misuse or misappropriate their rent, security deposit or any other client funds.

Should this happen and a landlord is using a letting agent who is registered with ARLA propertymark, the landlord can make a claim and Propertymark will arrange a reimbursement*.

Every year, unprotected landlords and tenants lose money when their funds are misappropriated.

As a Your Move landlord, you don’t have to worry.

We are a proud member of ARLA propertymark which means not only is your money protected but we also come with these benefits**:

  • Experienced and trained experts who are required to attend regular training

  • Our experts are kept up to date with the latest registration changes and lettings best practice

  • We adhere to the nationally recognised TPO Code of Practice

To find out more about what it means to be a ARLA:propertymark agent, visit the ARLA website.

How do you check if your agent is protecting your money?

It is estimated that 40% of letting agents aren’t protected1. You should always double check that your agent has CMP and is registered with propertymark.
  1. Check that your agent is covered at

  2. In accordance with the Consumer Rights Act, an agent must display in their office and on their website if they have CMP and who provides it for them. In the same way, an agent must disclose if they have no CMP cover.

  3. ARLA Propertymark suggests you ask your agents questions such as:

  • Are you giving tenants all of the documentation required by law at the start of a tenancy?

  • How can you protect me and my property in this increasingly litigious world?

  • What if the tenant defaults on rent payments and what is your timeline of expectations?

1EstateAgentToday, Febraury 2018

What to do if your letting agent doesn't have CMP:

Talk to Your Move. As the UK’s largest single branded lettings agent2, we protect our landlords’ money.
Plus Your Move Landlords:
  • Are more likely to avoid void periods as we already have thousands of registered tenants.

  • Have 24/7 access to all their lettings information through our Landlord Portal

  • Get their property shown in the best possible light through our unparalleled property marketing.


2Based on Your Move analysis of lettings branch numbers shown on comptetitor websites, October 2017.

*Subject to CMP scheme limits

**Participating branches only: 

Abbey Wood, Abbots Langley, Abington, Acklam, Alfreton, Alnwick, Andover, Ashford Kent, Ashford Middlesex, Ashton-in-Makerfield, Astley, Auchterarder, Barming, Barnsley, Basingstoke, Bathgate, Bearsted, Bedford, Bedworth, Beeston, Bellshill, Belper, Belvedere, Bexleyheath, Bingley, Bitterne, Blaby, Blackburn, Blackheath, Bognor Regis, Bolton, Brighton, Broadstairs, Bromley, Bromsgrove, Bulwell, Burton on Trent, Bury, Calne, Camberwell, Camborne, Canterbury, Carlisle, Castle Bromwich, Chadwell Heath, Chapeltown, Chatham, Chessington, Chesterfield, Cliftonville, Coalville, Coventry, Crawcrook, Crewe, Crowborough, Crystal Palace, Cumbernauld, Cupar, Dalgety Bay, Dalkeith, Darlington, Dartford, Darwen, Deal, Denton, Derby, Dingwall, Dinnington, Docklands, Doncaster, Droitwich, Dudley, Dumfries, Dundee, Dunfermline, Duston, East Kilbride, Eastbourne (formerly Langney Point), Eastwood, Egham, Elgin, Eltham, Exeter, Exmouth, Falkirk, Farnworth Bolton, Faversham, Folkestone, Forest Gate, Frodsham, Garston, Gillingham, Glenrothes, Goole, Gorgie, Gorleston, Gosforth, Grange-over-Sands, Gravesend, Hamilton, Hampton Hill, Harborne, Hastings, Havant, Heaton, Hemel Hempstead, Herne Bay, Hillsborough, Hinckley, Hitchin, Hoo, Hucknall, Hyde, Hythe, Ilkeston, Inverness, Keighley, Kettering, Keynsham, Kingsthorpe, Kingston, Kirkby-in-Ashfield, Kirkcaldy, Lanark, Langley, Leicester, Leith Walk, Leven, Lincoln, Linlithgow, Livingston, Long Eaton, Longfield, Longton, Loughborough, Lowestoft, Maidstone, Midlands, Millom, Montrose, Morley, New Cross, New Malden, Newton Abbot, North Cheam, North Hykeham, Northampton, Northfield, Northumberland Heath, Norwich, Nottingham, Nuneaton, Orpington, Oswestry, Paddock Wood, Park Gate, Pembury, Perth, Perton, Peterborough, Plymouth, Plymouth Student Living, Polegate, Prescot, Prudhoe, Quinton, Radcliffe, Rainham, Ramsgate, Redditch, Redruth, Renfrew, Retford, Rochester, Rothwell, Rubery, Sevenoaks, Shaw, Sheerness, Shepperton, Sidcup, Sidmouth, Sittingbourne, Skelmersdale, Southampton, Southsea, St Albans, St Austell, Stapleford, Stechford, Stevenage, Stirling, Stockton-on-tees, Stratford, Strood, Sunderland, Surbiton, Sutton, Sutton Lettings, Swadlincote, Swanley, Swinton, Taunton & Bridgwater, Telford, Tooting, Totton, Towcester, Tunbridge Wells, Tunstall, Twickenham, Uddingston, Walderslade, Walkden, Wallington, Wallsend, Walthamstow, Waterlooville, Watford, Wednesfield, Wellington, Whickham, Whitehaven, Whitley Bay, Whitton, Wibsey, Wigton, Winchester, Winlaton, Wishaw, Wolverhampton, Worcester, Worcestershire, Workington, Worthing, Yarm.



Genuine customer reviews of Your Move staff and the Your Move customer experience.

Read our reviews
FAQs for Landlords

FAQs for Landlords

Useful Frequently Asked Questions to help guide you through letting a property.

Read our FAQs
Landlord Portal

Landlord Portal

Introducing our new online portal to help Your Move landlords manage their rental properties

Find out more