What to do in an emergency

An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:

  • Severe leaks
  • If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999^
  • Loss of electrical power or light
  • Blockage of your only toilet
  • Loss of heating or hot water
  • Broken windows or doors following a break-in

If one of these has occurred in your property, please contact our lettings centre.

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

Lettings centre:

England and Wales 02380 715 803^
Scotland 01506 656 435^

Opening times:

Monday - Friday 9.30am - 5.30pm
Saturday 9am - 1pm
Sunday Closed
Bank Holidays 9am to 2pm

Out of hours emergency

If you have an emergency when our lettings centre is closed, take the following steps:

  • Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our lettings centre opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
  • Find your branch using the search functionality below and contact the approved Your Move contractor.

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