What to do in an emergency
An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:
- Severe leaks
- If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999^
- Loss of electrical power or light
- Blockage of your only toilet
- Loss of heating or hot water
- Broken windows or doors following a break-in
If one of these has occurred in your property, please contact our lettings centre.
Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
Lettings centre:
| England and Wales | 02380 715 803^ |
| Scotland | 01506 656 435^ |
Opening times:
| Monday - Friday | 9.30am - 5.30pm |
| Saturday | 9am - 1pm |
| Sunday | Closed |
| Bank Holidays | 9am to 2pm |
Out of hours emergency
If you have an emergency when our lettings centre is closed, take the following steps:
- Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our lettings centre opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
- Find your branch using the search functionality below and contact the approved Your Move contractor.