What to do in an emergency

An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:

  • Severe leaks
  • If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999^
  • Loss of electrical power or light
  • Blockage of your only toilet
  • Loss of heating or hot water
  • Broken windows or doors following a break-in

If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.

If your landlord is on a fully managed contract, please contact either your branch or our lettings centre on;

Lettings centre:

England and Wales 02380 715 803^
Scotland 01506 656 435^

Opening times:

Monday - Friday 9.30am - 5.30pm
Saturday 9am - 1pm*
Sunday Closed
Bank Holidays 9am to 2pm

*Scotland lettings centre is closed on Saturday

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

Out of hours emergency

If you have an emergency when our branches and lettings centre are closed, take the following steps:

  • Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our lettings centre opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
  • Find your branch using the search functionality below and contact the approved Your Move contractor.