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An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:
If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.
If your landlord is on a fully managed contract, please contact either your branch or our lettings centre on;
Lettings centre:
England and Wales | 02380 715 803^ |
Scotland | 01506 656 435^ |
Opening times:
Monday - Friday | 9.30am - 5.30pm |
Saturday | 9am - 1pm* |
Sunday | Closed |
Bank Holidays | 9am to 2pm |
*Scotland lettings centre is closed on Saturday
^ Calls may be recorded and/or monitored for training and/or data protection purposes.
Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
If you have an emergency when our branches and lettings centre are closed, take the following steps: