What to do in an emergency

An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:

Severe leaks
If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999^{^}
Loss of electrical power or light
Blockage of your only toilet
Loss of heating or hot water
Broken windows or doors following a break-in

If your landlord is on a tenant find or rent collection contract with us, please contact your landlord to arrange repairs of your property.

If your landlord is on a fully managed contract, please contact either your branch or our lettings centre on;

Lettings centre:

England and Wales	02380 715 803^{^}
Scotland	01506 656 435^{^}

Opening times:

*Scotland lettings centre is closed on Saturday

^ Calls may be recorded and/or monitored for training and/or data protection purposes.

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

Out of hours emergency