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What to do in an emergency

If you have a maintenance issue in England, you can contact our lettings centre on 02380 715803^, but please check your 'Welcome letter' first to see what level of service your landlord has signed up to. If your landlord is 'Fully managed' then Your Move will arrange for the maintenance work to be carried out.

Click here if you have a maintenance issue in Scotland.

Opening times:

Mon - Fri 9.30am - 5.30pm
Saturday 9am - 1pm
Sunday Closed
Bank Holidays Closed
Contact Us - Discover how we can help you... Contact your local branch

What is an emergency?

An emergency is something that could not have been foreseen, and which could cause serious damage to the property. For example:

  • Severe leaks
  • If you smell gas or detect a gas leak call the National Gas Emergency service on 0800 111 999
  • Loss of electrical power or light
  • Blockage of your only toilet
  • Loss of heating or hot water
  • Broken windows or doors following a break-in

If a contractor is called out as an emergency when a repair is not justified you will be liable for all costs.

Out of hours emergency

If you have an emergency in England when our lettings centre is closed, take the following steps:

  • Ensure that you are experiencing a true emergency and that the issue cannot be resolved during our lettings centre opening hours. Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.
  • Find your branch from the list below and contact the approved Your Move contractor.
  • Please call your branch directly if it is not listed below.
BranchGasElectricWaterLocksmith

Abbots Langley

Gidea Park - 07973 661572Gidea Park - 07973 661572Gidea Park - 07973 661572Gidea Park - 07973 661572

Acklam

Eco Doctor -07930 244222

Eco Doctor -07930 244222

Eco Doctor -07930 244222

Eco Doctor -07930 244222

Alfreton

Pure Property - 07941 675252

Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
Alnwick

Eco Doctor -07930 244222

Eco Doctor -07930 244222

Eco Doctor -07930 244222

Eco Doctor -07930 244222

AshtonBrandlesholme - 07596344424West Point - 07427 051299

Brandlesholme - 07596344424

Fast Access Locks - 07581 388579
Astley

Brandlesholme - 07596344424

West Point - 07427 051299

Brandlesholme - 07596344424

Fast Access Locks - 07581 388579

Barnsley

CRE - 07824 773517

CRE - 07824 773517

CRE - 07824 773517

CRE - 07824 773517

Bedford

Highview Plumbing & Heating - 07866 571702 or 07709 339309

Highview Plumbing & Heating - 07866 571702 or 07709 339309Highview Plumbing & Heating - 07866 571702 or 07709 339309Highview Plumbing & Heating - 07866 571702 or 07709 339309
Bedworth

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035New Hampton Group - 07770 666035
Beeston - Leeds

CRE - 07824 773517

CRE - 07824 773517CRE - 07824 773517CRE - 07824 773517
Bingley

Coyne Property Maintenance - 07968 772291

Coyne Property Maintenance - 07968 772291

Coyne Property Maintenance - 07968 772291

Coyne Property Maintenance - 07968 772291

Bitterne

Ace Ltd -  02380 777010

Ace Ltd -  02380 777010

Ace Ltd -  02380 777010

Ace Ltd -  02380 777010

BlabyNew Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

Blackburn

Brandlesholme - 07596344424

Ron Law Central Heating Services LTD -  07772774984 or 01704222000Brandlesholme - 07596344424West Point - 07427 051299
Bolton

Brandlesholme - 07596344424

West Point - 07427 051299

Brandlesholme - 07596344424

West Point - 07427 051299

Bulwell

Pure Property - 07941 675252

Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
Burton-on-Trent

Pure Property - 07941 675252

Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
Bury

Brandlesholme - 07596344424

West Point - 07427 051299

Brandlesholme - 07596344424

Fast Acess Locks -  07581 388579 

CalneRob Bartels - 07876 408999Declan Jordan - 07887 848578General Property Maintenance - 07846 502129General Property Maintenance - 07846 502129
Camborne

LTC - 07788 945075

LTC - 07788 945075

LTC - 07788 945075

LTC - 07788 945075

Carlisle

AJT Plumbing 07917 842522

Mick Nolan 01228 598578

Mick Nolan 01228 598578

Mick Nolan 01228 598578

ChapeltownCRE - 07824 773517CRE - 07824 773517CRE - 07824 773517CRE - 07824 773517
ChesterfieldBrandlesholme - 07596 344424AIM - 07760 265716Brandlesholme - 07596 344424AIM - 07760 265716
Coalville

Pure Property - 07941 675252

Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
Coventry

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035New Hampton Group - 07770 666035New Hampton Group - 07770 666035
Crawcrook

Eco Doctor -07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Darlington

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Darwen

Brandlesholme - 07596344424

West Point - 07427 051299

Brandlesholme - 07596344424

Fast Acess Locks -  07581 388579 
Derby

Pure Property - 07941 675252

Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
Dinnington

Brandlesholme - 07596344424

Back to black services - 07879434990 or 07552020800Brandlesholme - 07596344424Back to black services - 07879434990 or 07552020800
Doncaster

Back to black services - 07879434990 or 07552020800

AIM - 07760 265716AIM - 07760 265716Back to black services - 07879434990 or 07552020800
Droitwich

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

DudleyNew Hampton Group - 07770 666035New Hampton Group - 07770 666035New Hampton Group - 07770 666035New Hampton Group - 07770 666035
EastwoodPure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
Eltham

Gidea Park - 07973 661572, Fantastic Services 0203 4043400

Gidea Park - 07973 661572, Fantastic Services 0203 4043400

Gidea Park - 07973 661572, Fantastic Services 0203 4043400

Gidea Park - 07973 661572, Fantastic Services 0203 4043400

Exmouth

KSEngineering - 01392 678190

KSEngineering - 01392 678190KSEngineering - 01392 678190KSEngineering - 01392 678190
Farnworth

Brandlesholme - 07596344424

West Point - 07427 051299

Brandlesholme - 07596344424

Fast Access Locks - 07581 388579

Forest Gate

Gidea Park - 07973 661572, Fantastic Services 0203 4043400

Gidea Park - 07973 661572, Fantastic Services 0203 4043400Gidea Park - 07973 661572, Fantastic Services 0203 4043400Gidea Park - 07973 661572, Fantastic Services 0203 4043400
GarforthCRE - 07824 773517CRE - 07824 773517CRE - 07824 773517CRE - 07824 773517
GarstonHighview Plumbing & Heating - 07866 571702 or 07709 339309Highview Plumbing & Heating - 07866 571702 or 07709 339309Highview Plumbing & Heating - 07866 571702 or 07709 339309Highview Plumbing & Heating - 07866 571702 or 07709 339309
GooleAIM - 07760 265716AIM - 07760 265716AIM - 07760 265716AIM - 07760 265716
Gosforth

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Grange over Sands

West Point - 07427 051299

West Point - 07427 051299

West Point - 07427 051299

Harbourne

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035New Hampton Group - 07770 666035New Hampton Group - 07770 666035
HavantAce Ltd -  02380 777010Ace Ltd -  02380 777010Ace Ltd -  02380 777010Ace Ltd -  02380 777010
Heaton

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

HillsboroughBrandlesholme - 07596344424AIM - 07760 265716Brandlesholme - 07596344424AIM - 07760 265716
Hinckley

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

Hitchin

Highview Plumbing & Heating - 07866 571702 or 07709 339309

Highview Plumbing & Heating - 07866 571702 or 07709 339309

Highview Plumbing & Heating - 07866 571702 or 07709 339309

Highview Plumbing & Heating - 07866 571702 or 07709 339309

HucknallPure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
IlkestonPure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
Keighley

Coyne Property Maintenance - 07968 772291

Coyne Property Maintenance - 07968 772291

Coyne Property Maintenance - 07968 772291

Coyne Property Maintenance - 07968 772291

Kirkby in AshfieldPure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
Leicester

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035New Hampton Group - 07770 666035New Hampton Group - 07770 666035
Lincoln

Back to black services - 07879434990 or 07552020800

P.Young - 07885914307

P.Young - 07885914307

Back to black services - 07879434990 or 07552020800

Long Eaton

Pure Property - 07941 675252

Pure Property - 07941 675252Pure Property - 07941 675252Pure Property - 07941 675252
LongtonHeatshield - 07961 380843 or 01782 825744Pure Property - 07941 675252Heatshield - 07961 380843 or 01782 825744Pure Property - 07941 675252
Loughborough

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035New Hampton Group - 07770 666035New Hampton Group - 07770 666035
Millom

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Morley

CRE - 07824 773517

CRE - 07824 773517

CRE - 07824 773517

CRE - 07824 773517

New CrossGidea Park - 07973 661572, Fantastic Services 0203 4043400Gidea Park - 07973 661572, Fantastic Services 0203 4043400Gidea Park - 07973 661572, Fantastic Services 0203 4043400Gidea Park - 07973 661572, Fantastic Services 0203 4043400
Newcastle under LyneNew Hampton Group - 07770 666035New Hampton Group - 07770 666035New Hampton Group - 07770 666035New Hampton Group - 07770 666035
Normanby

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Nottingham

Back to black services - 07879434990 or 07552020800

Back to black services - 07879434990 or 07552020800

Back to black services - 07879434990 or 07552020800

Back to black services - 07879434990 or 07552020800

Nuneaton

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

Oswestry

Brandlesholme - 07596344424

Agl Electrical Ltd - 07816 882812

Brandlesholme - 07596344424

New Hampton Group - 07770 666035

Perton

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

PeterboroughAllbright Property Maintenance - 01733 767935 or 01733 767935

Allbright Property Maintenance - 01733 767935 or 01733 767935

Allbright Property Maintenance - 01733 767935 or 01733 767935

Allbright Property Maintenance - 01733 767935 or 01733 767935

PortchesterAce Ltd -  02380 777010

Ace Ltd -  02380 777010

Ace Ltd -  02380 777010

Ace Ltd -  02380 777010

Prescot

Brandlesholme - 07596344424

Ron Law Central Heating Services LTD -  07772774984 or 01704222000

Brandlesholme - 07596344424

Fast Access Locks - 07581 388579

Prudhoe

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Quinton

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

Fast Access Locks - 07581 388579

Radcliffe

Brandlesholme - 07596 344424

West Point - 07427 051299

Brandlesholme - 07596 344424

Fast Access Locks - 07581 388579

Redditch

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

Redruth

LTC - 07788 945075

LTC - 07788 945075

LTC - 07788 945075LTC - 07788 945075
Retford

Back to black services - 07879434990 or 07552020800

AIM - 07760 265716

AIM - 07760 265716

Back to black services - 07879434990 or 07552020800

RothwellCRE - 07824 773517CRE - 07824 773517CRE - 07824 773517

CRE - 07824 773517

RuberyNew Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035New Hampton Group - 07770 666035
Shaw

Brandlesholme - 07596 344424

West Point - 07427 051299

Brandlesholme - 07596 344424Fast Access Locks - 07581 388579
SkelmersdaleBrandlesholme - 07596 344424

West Point - 07427 051299

Brandlesholme - 07596 344424Fast Access Locks - 07581 388579

St Austell

LTC - 07788 945075LTC - 07788 945075

LTC - 07788 945075

LTC - 07788 945075

Stapleford

Pure Property - 07941 675252

Pure Property - 07941 675252

Pure Property - 07941 675252

Pure Property - 07941 675252

Stockton-On-Tees

Eco Doctor -07930 244222Eco Doctor -07930 244222Eco Doctor -07930 244222Eco Doctor -07930 244222

Stratford

Gidea Park - 07973 661572, Fantastic Services 0203 4043400

Gidea Park - 07973 661572, Fantastic Services 0203 4043400

Gidea Park - 07973 661572, Fantastic Services 0203 4043400

Gidea Park - 07973 661572, Fantastic Services 0203 4043400

Sunderland

Eco Doctor - 07930 244222Eco Doctor - 07930 244222Eco Doctor - 07930 244222Eco Doctor - 07930 244222

Swadlincote

Pure Property - 07941 675252

Pure Property - 07941 675252

Pure Property - 07941 675252

Pure Property - 07941 675252

Swinton

Brandlesholme - 07596 344424

West Point - 07427 051299

Brandlesholme - 07596344424

Fast Access Locks - 07581 388579

Telford

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

Totton

Ace - 02380 777010

Ace - 02380 777010

Ace - 02380 777010

Ace - 02380 777010

Tunstall

Heatshield - 07961 380843 or 01782 825744

AGL Electrical Ltd - 07816 882812

Heatshield - 07961 380843 or 01782 825744

Pure Property - 07941 675252

Walkden

Brandlesholme - 07596 344424West Point - 07427 051299Brandlesholme - 07596 344424Fast Access Locks - 07581 388579

Wallsend

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Wednesfield

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

Wellington

A1  Gas Services - 07920 109035 or 07711 773359

Servern Group - 07837732497

A1  Gas Services - 07920 109035 or 07711 773359New Hampton Group - 07770 666035

Whickham

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Whitehaven

 

Whitley Bay

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Wibsey

Brandlesholme - 07596344424

Coyne Property Maintenance - 07968 772291

Brandlesholme - 07596344424

Coyne Property Maintenance - 07968 772291

Wigton

AJT Plumbing 07917 842522

24-7 Electrical Services - 07500 937759 or 01132 181426

Mick Nolan 01228 598578

Mick Nolan 01228 598578

Winlanton

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Wolverhampton

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

New Hampton Group - 07770 666035

Workington

 

Yarm

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Eco Doctor - 07930 244222

Scotland

Our maintenance number for tenants in Scotland is 01506 656435 ^.  This is also the number that you should call Out of Hours. Out of Hours you will be given the option to press 1 if you are located in the Highlands, 2 if you are located in Dumfries, and then 3 for anywhere else in Scotland.  After selecting your option, it then goes on to detail the contractor for each area.

Please remember that if a contractor is called out as an emergency when a repair is not justified, you will be liable for all costs.

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Create a tenant account


Take control of your tenancy with a My Move account.

- Save property searches
- Save your favourites
- Manage your viewings
- Access to your tenant portal

Register Now