Customer Reviews

I would highly recommend Anscombs. Staff were always courteous and personable, nothing too much trouble. Trusted their advice, they know what they are doing. Thanks everyone I now have my dream cottage in the country!

I have recently moved into 20 The Portlands in Eastbourne. I wanted to take this time to write to you to let you know about the service I received from your Eastbourne branch, in particular Lily Colville.

Over the years I have rented through various Agencies, and never ever in all my years have I come across such a positive and professional agency. It did not matter who I spoke to, they were always professional, polite and happy to help, this is certainly not something I have come across with other Agents.  

In the past my experience has been riddled with "paperwork errors", "I'm a very important person attitude", or "I would but....."!  I experienced non of this with Lily, everything she said she would do, she did, and she was fast, efficient and professional. When I had issues with the email system for checks, she sorted it, when I wanted to see the property again, she was all about the "yes", and at my convenience, and how ever many emails I sent her with various queries, I never had to chase her for an answer!! She made the whole journey a pleasure and I cannot praise her enough.

To be honest I was going to cancel my appointment with Lily on the first day, I had had 5 viewings with 3 Agencies that day, and I was tired and fed up, I knew that I was being pushed to make decisions with threats of "this will go very quickly", yet I was looking at a properties that were either at the top end of my budget and would require some thinking, or I wouldn't have left a dead rat in them!

When you have the formula so right, it shows. You have amazing staff and I would gladly recommend your Agency.  

Thank you for getting it right.

Denis has made a very difficult house move with a long and frustrating chain, bearable! He is an absolute diamond broker, from the initial consultation over two years ago he has helped me along the way to reach my dream of being a home owner. Denis genuinely cares about you as a person, rather than treating you as a transaction for commission,  which is really refreshing to see. Throughout the whole process he has gone above and beyond what a standard broker would do. Thank you so much Denis, we will definitely recommend you and look forward to speaking soon about our buy to let mortgage!

I bought a property through the Herne Bay branch and had great service throughout. I particularly appreciated the free Homebuyers insurance, which you get just by asking for a buildings insurance quote (it was very competitive and I went with it and found the Homebuyers insurance reassuring given how much can go wrong in the buying and selling process).

And gold stars to the new manager, Michelle Reilly, who managed the whole chain of five - agents, solicitors and buyers. She went well beyond the call of duty and put all the other participants in the shade. Don't think we would have stood a chance of hitting completion without her dogged, untiring efficiency. And she managed to keep me calm when things looked like they were going pear-shaped.

Can't recommend Herne Bay branch enough.