Jennifer at Your Move Stapleford received a bottle of perfume and a beautiful card from a grateful landlord - just to say "thank you".
New Malden Landlord
Thank you very much for all the help and advice you always give us.
The standard of service was excellent throughout. From our initial enquiry to the letting of the property, the customer service exceeded expectations.
Stephen provided an expert insight into the local property market which helped us take the decision to let rather than sell. Chris provided sound advice on the legal aspects of letting the property and was knowledgeable about tradesmen. Sophie was great at keeping us up to date on the marketing of the property, and passionate about finding us the right tenant. We found everyone easy to deal with and sympathetic to our needs.
Everyone was very responsive, courteous and professional and demonstrated a thorough understanding of the market which led to a quick let, at a good rate. Communication was first rate, and we felt we were working with a strong team, rather than one or two individuals. The ability to market the property through a network of branches was a real plus. We needed a quick let so put the property on the market with two agents. I can honestly say that Your Move left the others standing. They found a tenant before we even had a single enquiry through from the other agent and kept us informed every step of the way.
Based on our experience, I would recommend your company to everyone! We have been very impressed with the quality of service, both from the local branch, and also from the related service providers: landlord insurance and rent protection. The charges for the service are reasonable and we feel we are in safe hands
Thank you Chera-lise for all of your help and brilliance at finding tenants – you have been an angel
Our staff at the Your Move Bulwell branch have been rewarded for their efforts in helping a landlord by receiving the gift of strawberries!
Nathan Penn, Branch manager commented:
"We often receive letters of thanks for the service we provide to sellers, buyers, landlords and tenants, but to receive this gift was not only unusual but also very welcomed particularly as the weather has been so warm recently. We'd like to thank Mr Rapyan very much for thinking of us and for this lovely surprise."
From the moment Adam (Bond) stepped in through my front door his enthusiasm, friendly approach and professionalism impressed me. He instils me with confidence and any concerns I have had he always puts my mind at rest. I was given a very friendly and professional service. This instilled a huge amount of confidence in me as I was very nervous about letting my property. I am moving away from the area and I need to know that my property is being well looked after. I know I can rely on Your Move to do this for me. I have met three members of the staff at Hinckley and spoken to others on the phone. They really have impressed me so much. Every aspect was made very clear to me with step-by-step information. You were the most helpful , there is absolutely nothing I can think of that could make your service any better than it has been and is. Thank you so much.
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