Customer Reviews > Tenants

Excellent service

The team was fantastically helpful and pleasant through the entire process, making everything as easy as possible and replying promptly to all of our messages. We couldn't have asked for more! Special thanks to Faye who also put up with my bad jokes.

Hardev Singh from the Walthamstow branch has helped me and my housemates immeasurably in the last month. I find moving house particularly stressful and Hardev made every step of the process easier! Thank you so much Hardev! I highly recommend this branch of Your Move

I would wholeheartedly recommend the Walthamstow branch and, in particular, Hardev Singh, who went above and beyond to ensure that we were able to rent the flat that we wanted. Hardev was extremely attentive, communicative and very very reliable which was such a welcome surprise after dealing with quite a few other agents who are quite lax in communication etc! We were so lucky that he was looking after us!

This was our first time becoming tenants, and Hannah from your move tunbridge wells has been brilliant. She did everything she could to help me and my partner find, view and rent a property. Even when I was having issues with my employment reference, she made sure that no matter what we moved in on time. We couldn't have had a better experience.

I had excellent customer service from Jade at Your Move Stirling. she understood quickly the type of property I was looking for and ensured I only viewed appropriate homes. Thanks again Jade !

Great service at the Loughborough branch from Andrea she did everything she could when me and my children were going to be homeless and found us a new home . Brilliant customer service would definitely recommend your move in Loughborough in the future if I ever need help in finding a new home again .

Thanks Your Move Walthamstow! The team were great with helping me find my 1st property. They were really supportive and made the whole process less stressful for me. Thanks Peter, Graham and Andy. Michelle

This review is for the Blackheath Branch. Looking for a new place to live can be a real pain. You spend lots of time asking for viewings on places that are already let or get sent rubbish that would be of no use. Thankfully YourMove Blackheath actually tries to help. When we didn’t go for the one that we decided to view they were quick to take on our feedback and find the perfect place. The whole paperwork process was easy and swift. When it came in to move in day, we did have a few issues. The previous tenants had left a piano and other furniture behind and there was a slight plumbing issue. I called YourMove and the team advised they would get in touch with their boss as he had gone home (it was 6pm so fair enough) what I didn’t expect was that their boss Richard called me straight back. He worked tirelessly to get everything sorted. By the next day we had a maintenance team organised to sort the plumbing and he had organised the removal of the piano. He spent his own personal time checking in on us and helping. He even came round on the Saturday to check they had taken the piano and drop off keys. He got rid of all excess furniture left by the previous tenants. He has continued to make sure we are ok since. I have been blown away by how helpful Richard has been. A special thanks go to Grace and Jake too who have been so on it throughout this whole process. I highly recommend YourMove Blackheath! Keep up the good work.

Been in my property 2 years and just signed a further lease ! Couldn’t be happier with Your Move Doncaster. Liz is a credit to the lettings department and from start to finish made everything straight forward and clear ! Couldn’t recommend enough.