As part of their fixed fee our law firms will open your file and issue your welcome pack.
This includes some standard forms which must be completed for your buyers.
You can reduce the stress of moving by completing these upfront and returning them to your law firm so that when a buyer is found paperwork can be issued straight away.
The advantages to you are that on average the time to exchange is reduced by nine days - that’s nine days less stress!
All our law firm partners have agreed to sign up to our customer service charter so you have confidence that they will not only act in your interests at all times, but that they will keep you appraised of progress and communicate with you at regular intervals without lengthy periods of worry and uncertainty.
You have access to our Conveyancing guides which tell you what to expect, when to expect it, why the law firm have to carry out certain actions and what you can do to help your move go smoothly. (When you instruct us these are easily viewed from our case tracking log in page.)
We are so confident that by working with our law firms we can prevent as many problems as possible that we are even prepared to offer a No Sale No Legal fee guarantee (this excludes disbursements).
In the unusual event that your move does not proceed on the first occasion then your law firm will not charge you for any work carried out and will keep your paperwork so that work can begin as soon as we find you a new buyer.
At any time of the day or night you can log onto our website and view the latest updates and understand how your move is progressing.
You can register for email updates throughout your move.
You can email your law firm from our system and ask any questions you may have - you never need feel like you are on your own or that there is anything happening without you being updated.
Many lawyers are still carrying out court work as well as Conveyancing which takes them out of the office and away from the phone.
We only work with dedicated specialists who will be there to help you and whose direct dial will be provided to you.
They will also ensure that at least one assistant is available so if they are already on the phone to a client you can still talk to someone who knows what is going on.
Our law firms all agree to work with our branches on your behalf which means that we can meaningfully chase the progress of your move.
We can follow up any requests by the law firm to assist in chasing the chain and we can more positively and pro-actively assist with achieving a smooth move.
This is a specialist team who are able to fast track your move when you are selling and not buying on.
By concentrating on sale only cases they can achieve faster times to exchange meaning that you have less worry and any sale proceeds are paid to you as quickly as possible.
We can introduce you to conveyancing experts who deal with the legal transfer of the property.View conveyancing
It's important to know that your home and your family are safe.View insurance
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