Mortgages

Q The Chancellor has recently pledged mortgage support for households affected by the coronavirus by offering payment holidays for up to three months. Can you tell me now this will work?

A: Whilst the Chancellor has made this announcement, no specific details have been provided as to which mortgage lenders have agreed to support this initiative and under which terms.

The only lenders that the government has any direct influence over with additional legislation is the state-backed RBS Group.

We will act in accordance with any specific legislation and our customer’s instructions. In the absence of either of those, you remain bound by the terms of your mortgage agreement and we recommend you refer to your lender in the first instance and without delay.

Q I need to organise a mortgage appointment. What should I do?

A: Our Financial Consultants continue to follow Government guidelines and so are now working from home. If required our Financial Consultants are able to conduct appointments via the phone.

Any existing customers can call our Centralised Team on 01392 453 588 or email mortgages@embracefs.co.uk Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.

Any customer who has an appointment booked who wishes to change/cancel/rebook for a phone appointment can do so by calling 01392 453 597 or email appointments@embracefs.co.uk Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.

Q I have already applied for a mortgage and worried it will not complete. What should I do?

A: For customers who have already applied for a mortgage, we are pleased to confirm that our colleagues based in the Mortgage Progression Unit continue to operate, remotely. They will be working closely with all parties concerned with the aim to move your mortgage application forward as planned.

Q What should I do if I have a query about my mortgage or remortgage?

Any existing customers can call our Centralised Team on 01392 453 588 or email mortgages@embracefs.co.uk

Any customer who has an appointment booked who wishes to change/cancel/rebook for a phone appointment can do so by calling 01392 453 597 or email appointments@embracefs.co.uk

Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.