Coronavirus Update

We want to assure you that if you are buying, selling, letting or renting with Your Move we continue to operate with the health and safety of our customers and colleagues as our first priority.

We operate COVID Safe processes and procedures in our branches and also when conducting valuations and viewings in clients’ homes. Our teams have been trained and we continue to monitor government advice and guidance and to update our processes and training accordingly. All the details of our COVID safe procedures can be found on these pages.

How we are operating as a result of the Coronavirus pandemic

In line with government guidance all our branches and head office sites are open, having applied our COVID-19 governance framework including risk assessments.

We are pleased to confirm that we operate a “COVID-19” secure environment.

Our branches’ opening hours, and any changes to how they are working due to local restrictions, can be found on the individual Your Move branch pages. If visiting a branch we respectfully request you wear a face mask and maintain social distancing.

The performance of both our residential sales and lettings services will require us to gain access to your home or property. We have considered the government guidelines and adopted a risk assessment to ensure that our staff can make these visits safely whilst following all guidelines

SELLERS and BUYERS, new LANDLORDS and new TENANTS

You can invite Your Move to value your property with a view to selling or letting it. Special guidelines have been prepared for both you and for our teams to enable appointments to take place whilst observing activities that contribute to minimising the risk of spreading COVID-19 such as handwashing, and social distancing. You will be sent these guidelines in advance of any valuation appointment.

You can physically view properties that are for sale or to let. In addition to this, many of our branches have the facility to offer a 360° virtual viewing first, so you can confirm whether you really do want to visit the property in person. When a physical viewing does take place, guidance will be sent to all parties involved in advance of the meeting, for both accompanied and unaccompanied viewings.

TENANTS renting in ENGLAND

If you have any concerns about your current tenancy, please follow the usual communication route via the Lettings Hub, your local lettings office or direct to your landlord.  

TENANTS renting in SCOTLAND

If you have any concerns about your current tenancy, for lettings repairs or maintenance, terminating a let or checking out, renewing or extending a let or the return of a deposit, please email bathgatelettings@your-move.co.uk or contact your local branch. 

LANDLORDS letting with Your Move

All our standard services are operating although our approach, i.e. in relation to maintenance checks for example, remains under regular review to ensure we operate in line with Government advice. We are keeping in touch with landlords on an individual basis to offer support. We are also supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears. 

For landlords who attend to their own repairs and maintenance issues, we recommend you review the latest government guidelines. 

For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that any necessary precautions are being taken and government advice continues to be followed.

Mortgage/Protection Applicants

Whilst our Financial Consultants are now able to conduct physical appointments, we strongly advocate a video or telephone appointment. Our Financial Services partner, Embrace Financial Services, will send you your own secure link to a video call with comprehensive instructions of how to set it up. Complete our online form and we will call you back to make an appointment.

If you are an existing customer and are not able to reach your Financial Services Consultant, please call our Centralised Team on 01392 453 588 or email mortgages@embracefs.co.uk.

Insurance Applicants

We are pleased to advise that all transactions relating to our insurance department are continuing to be processed.

Summary

We hope that this information has proved useful and we will continue to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.

We remain dedicated to supporting you in any way we can and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your families, well.

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