Coronavirus Update

In line with recent government guidelines we wish to confirm that all our branches are now temporarily closed. Please be assured, however, that we are still available to help you remotely and can be contacted via the normal office email address  – as shown on the relevant branch page on our website.

To further assist you please see the following information or view our Coronavirus Q&A which may answer some additional questions you may have. This can be found here.

Sellers and Buyers

We are making every effort to support current transactions to see them through to completion, working closely with all third parties involved. Marketing activity is ongoing for properties that are still for sale.

As viewings cannot be carried out as planned, diary notes will be made to ensure we follow up promptly on your behalf when the current restrictions have been lifted.

Mortgage/Protection Applicants

Our Financial Consultants continue to follow government guidelines and are able to conduct appointments via the phone.

Any existing customers can call our Centralised Team on 01392 453 588 or email mortgages@embracefs.co.uk. Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.

Any customer who has an appointment booked who wishes to change/cancel/rebook for a phone appointment can do so by calling 01392 453 597 or email appointments@embracefs.co.uk. We are unable to conduct face to face appointments. Please note that it may take us longer to respond than would otherwise be the case. Please bear with us.

For customers who have already applied for a mortgage, we are pleased to confirm that our central mortgage progression team continue to operate within the government guidelines. They will be working closely with all parties concerned with the aim to move your mortgage application forward as planned.

Insurance Applicants

We are pleased to advise that all transactions relating to our insurance department are continuing to be being processed.

Tenants

If you have any concerns about your current tenancy, please follow the usual communication route via the Lettings Hub, your local lettings office or direct to your landlord.  Please note that it may take us longer to respond than would otherwise be the case.  Please bear with us.

Landlords

All our standard services are currently operating although the most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We will be in touch with landlords on an individual basis to offer support. We will also be supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears. 

For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines. 

For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that all necessary precautions are being taken and government advice followed.

Summary

We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.

Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your family, well in the weeks to come.