Your Move SDS Complaints Process
Making a complaint - Residential Sales
Your Move SDS are members of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints process in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers' satisfaction at branch level.
Stage One – Sally Haigh, Managing Director
Complaints should, in the first instance be directed to, Sally Haigh. Once received your letter will be acknowledged within 3 working days and you will receive a response within 14 working days from receipt of your letter.
The address to write to is:
YOUR MOVE SDS
158a Bramcote Lane
Wollaton
Nottingham
NG8 2QP
Or email: sally.haigh@your-move.co.uk
Stage Two – The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the local branch and Sally Haigh, you may approach the Property Ombudsman.
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk. For your information:
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Property Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.
Making a complaint - Lettings
Your Move SDS are members of The Property Ombudsman Scheme (TPOS) and we aim to provide the highest standards of service to all our customers. To ensure that your interests are safeguarded we have the following complaints procedure in place.
The aim of this process is to resolve all customer issues or concerns as quickly as possible. In the majority of cases we hope that any issues can be resolved quickly and amicably to customers’ satisfaction at Manager level.
Stage One – Sharon Aram, Managing Director
Complaints should, in the first instance, be directed to Sharon Aram. Once received your letter will be acknowledged within 3 working days and you will receive a response within 14 working days from receipt of your letter.
The address to write to is:
YOUR MOVE SDS
158a Bramcote Lane
Wollaton
Nottingham
NG8 2QP
Or email: sharon.aram@your-move.co.uk
Stage Two – The Property Ombudsman
If you still remain dissatisfied with the outcome of your complaint after dealing with the local branch and Sharon Aram, you may approach the Property Ombudsman.
Details of how to contact the Property Ombudsman will be contained within the Final Viewpoint letter sent as the final response to your complaint. Information can also be found online at www.tpos.co.uk.
- You must make your complaint to the Property Ombudsman within 12 months of the date of our Final Viewpoint letter.
- The Ombudsman will not consider your complaint until our internal complaints procedure has been exhausted and you have received our Final Viewpoint letter.
- The Property Ombudsman recommends paying any outstanding fees on a "without prejudice" basis to avoid late-payment charges and/or further action.