We will acknowledge your complaint in writing within 5 working days of First Complete Ltd receiving your complaint.
This letter will provide you with contact details for the Department handling your complaint. We may ask you at this stage to sign and return a letter of authority, which will then permit your lender or insurer to divulge information from your file, which we may need during our investigation.
We will carry out an independent review of your complaint and will aim to respond to your complaint promptly and fairly.
It is important that you provide any information or paperwork that will assist First Complete Ltd resolve your complaint as soon as possible.
We will keep you informed of the progress of your complaint.
We will inform you in writing of the outcome of our investigation. This Final Response letter will also advise: