We want to get to know you, to understand what you’re looking for now and in the future. Once we’ve found you a property, we’ll talk you through all your responsibilities in caring for that property and paying rent on time, as well as explaining both ours and the landlord’s responsibilities. We want you to understand everything involved when renting the property to ensure your time spent there is happy and stress free. And when the time comes to move out, we’ll be there to talk you through your next steps too.
There’s a lot of competition for good rental accommodation, so you want to make sure you’re the first to know about new properties. When a landlord asks us to rent out their property, we list it on our website within 24 hours. In addition, we immediately email all our interested tenants so the property is waiting in their inboxes first thing the next morning. So by registering with Your Move you will be the first to know about properties you’ll love.
We will hold your deposit in an accredited tenancy deposit scheme such as My Deposits. This means that your money is safe and protected, and you’ll have independent assistance if you should need to settle any disputes at the end of the tenancy.
We are also able to offer Client Money Protection (CMP), which provides compensation for tenants and other clients when agents misuse or misappropriate their deposit or any other client funds. Your Move has CMP cover through ARLA: Propertymark.
Unlike the majority of letting agents, Your Move are members of an accredited regulatory body. ARLA (The Associations of Residential Lettings Agents) is dedicated to protecting consumers by improving standards and professionalism within the lettings industry. For you it means a service you can rely on for complete security.
What if you have a maintenance issue with the property and you need to speak to someone outside of office hours? No problem. We have a dedicated lettings hub who you can contact whenever you have a problem. They’re absolute experts when it comes to rented properties, so help to keep your experience stress free.
You’ll want to sort out contents insurance to ensure your belongings are covered should anything happen to them during your tenancy (your landlord will look after the buildings insurance). We can help with that.
Our Tenant Portal is a free online tool for Your Move tenants to log in and access all the information relating to their rented home.
So you know we’re a name you can trust.
So no matter what your question, we’ll have the answer.
So you know we’ve got the experience needed to keep everything running smoothly.